Woolworths says OK to shop at Pick N Pay

Item: Woolworths Retail South Africa
Rating: 1
Author: Patrick M

I have a virtual My Difference Card on my phone. A few weeks ago, it stopped working. The error message said that I did not have an account (After successful use for a long period of time). I reported the matter to Woolworths Customer Services last month. The agent asked me to remove and reinstall the app. This was done while she was on the phone. It did not work. The agent said that she would need to escalate. Two weeks later it is still not working and utter silence from Woolworths.

On Saturday, 28th February 2026, I shopped at Woolworths Norwood Mall. When I got to the till, I explained the problem to the cashier and she called a supervisor. The supervisor said that I would not be allowed to buy at Woolworths until "Head Office sorts out the problem". I asked her if she wanted me to shop at Pick n Pay Hyper instead. She said that was fine with her. So instead of spending my money at Woolworths I spent it at Pick n Pay Hyper with Woolworths blessing, and got better prices for similar quality. I won't be buying Woolworths shares anytime soon.

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Patrick M's updateReviewer Update

04 Mar 2026, 18:38

Aureen August from Woolworths Customer Service called me yesterday morning in response to the above review. I was on the phone with a colleague at the time and closed my call to take hers but missed it as it only rang a few times. She e-mailed me to say that she had tried to contact me to no avail. This is not true. She called and let the phone ring only a few times. She asked when she could call. I responded to say that she could call immediately. She did not bother. She also said the store would contact me. They did not bother. I called for her today and left a message for her to call me. She did not bother. I also received an e-mail saying Woolworths was investigating the app and store issue and it had a reference- WW-309245-G1T9F2.

I will be at Norwood Mall again this Saturday and will shop at PnP Hyper as Woolworths will not allow me to buy, and it is fine with their Supervisor at Norwood. Perhaps I can window shop at Woolworths!!

This is the e-mail I sent Aureen today on the Woolworths Customer Service e-mail:

Hi Aureen

I responded immediately when you mailed to ask when you could call. I said that you could call straight away. You did not bother. I left a message for you to call earlier. You did not bother. You said the store would be in contact. They did not bother. I can only believe that neither you nor the store are interested in assisting me.

I will post again on Hellopeter how Woolworths is not interested in resolving the issue and I will continue posting until someone at Woolworths actually helps instead of pretending!!!

Patrick M's update04 Mar 2026, 18:38

Reviewer Update

Hi Aureen

I will post again on Hellopeter how Woolworths is not interested in resolving the issue and I will continue posting until someone at Woolworths actually helps instead of pretending!!!