Woolworths: satisfaction NOT guaranteed!

Having made use of their online and click and collect services during covid I was full of praise at the start.

Around 3 weeks ago I placed a complaint regarding the disappointing online delivery. I was informed of a failure to deliver halfway through the delivery period.

The week thereafter I was made to wait almost an hour for a click and collect order whilst seeing numerous other customers arrive and leave before me. I shod have just gone into the shop myself.

After getting no assistance via email I then approached them on social media and was reassured that the matter was being handled.

Well two week later, one month in total, I am still waiting to hear from them.

If you don't have the capacity to make good in your promises, don't offer them.

But I'm guessing that business is doing so well, losing a loyal client here or there doesn't affect big corporations does it?