Woolworths Sandton City Great service in parts

Woolies service in the beauty department, Sandton City Today I went to Sandton City to use my “gift cards”. I got there and went to the Beauty department as I was looking for Clinique and Elizabeth Arden products. The employees in this department are absolutely fabulous. They are: Bonnie (at the counter), Sharon (the Elizabeth Arden sales lady) and the Clinique sales lady with her dyed hair. I cannot remember her name, but she looked striking and was also very efficient. I then proudly take out my “gift cards”, but they do not go through. I am sent to the Information Centre, message a number I am given. The response I get is that it could not be sent. The lady at the Info counter gives me my balances, but I am told that I have to wait as there is a glitch. Sharon was helping me as the whole situation was quite embarrassing and more and more people were lining up to pay with their “gift cards” but nothing could be done. We were all left standing twiddling our thumbs. Sharon was very helpful in trying to calm me down, bringing me water and a chair and Bonnie went to great lengths to contact the people she thought could help. Eventually things got sorted out and I could leave with the goods I had purchased. It is shocking though that no-one from management could help or reimburse me for the time that was wasted and the parking cost that just went up and up. I will go to Woolies beauty department again, but will ask my kids to rather give me the cash instead of Sandton City’s gift vouchers. R.R-Taylor *** / ***