Woolworths Sandton City

Went in to see Financial Services on Sunday. The lady was on lunch one floor up. I waited 20 minutes for her to return. I had paid funds into my card on 30th November which had not reflected but I had proof of this. She spoke to Cape Town and I was assured my credit card would be fine this morning. This evening I tried to use it but was advised I had insufficient funds. I then called the Sandton branch again and spoke to someone else who assured me the person I dealt with the previous day would call back shortly. Have just back to be told she has "gone home" and that there is no manager to speak to. The store closes at 21h00. I have names of the 3 people I have spoken to. Beyond dismal "service"!!