Woolworths Sandridge did not load money onto my purchases Gift Card.

I went to Woolworths Sandridge to purchase a gift card for R1000.00 on 24/01/2020. When I tried to use the card a week later at Woolworths Rosebank the card had no funds on it.

I went back to Woolworths Sandridge to find out why the were no funds, I was assisted by Ruth, who is the manager at the branch. She took all my details and said she would find out what happened.

I also emailed Woolworths card support as well but I never received a response.

I went to Woolworths Morning Glen as I was in the area to see of I could get any assistance, I was referred back to the branch where I made the purchase.

I later received a WhatsApp message from Ruth 2 weeks ago to say I should come to the store to get a re-issue.

I was out if town so I only managed to go to the store today. I went to the store today 10/03/2020. Ruth was not in store, I spoke to her over the phone as the store manager on duty contacted her.

She is now telling she was on leave and she has to start the process all over again. I refuse to wait another 6 weeks to get my money because of a mistake the store made.