Woolworths SA - pathetic customer service

Dear Woolworths, I am totally appalled at the level of service that your Woolies Dash platform has to offer, as a subsidiary of Woolworths SA should the level of service not be aligned. I have been waiting for feedback on a query submitted on Sunday 11/2/24, I was overcharged for an online purchase(rotisserie chicken to be specific), which was not even received. I was debited with the invoice amount, had an authorisation hold on my account for about a week.

Points of concern:

1) I did not give Woolworths the authority to debit my account with the overcharged amount. 2) How did my order pass all check points at the store 3) Cashier and shopper not notice the amount when the price appeared at the till point, strange indeed! 4) Why did I have to wait for the return of funds and for the authorisation hold to be released as this was no fault of mine, but clearly the incompetence of the staff at store level.

These are question that have not been answered and I have been pushed from pillar to post to try and get answers.

Much to my surprise it seems as though the standard of service from Woolworths has dropped and we have no choice but to log complaints on social media platforms in order to get answers.