Woolworths SA - Not so premium

Note that I have emailed this complaint 5 days ago to which I have recieved no response from Woolworths*

On Sunday 16/06/2024 I purchased a Vanilla Gift Cake for R99. It was purchased to mark the celebration of my baby turning 1 month. This cake is tiny, I won't take away that it looks inviting but it tastes horrible. The sponge was dry, the icing is sugary and the texture was nothing like any other Woolies cake I've had. Now paying a premium of R99 for a cake that would probably not even make up 2-3 slices of a regular cake is quite expensive but again, I was willing to because I expected the quality to be that of your larger cakes. It's disappointing to note that you guys have made some serious trade off's with your ingredients. Not so long ago I purchased a bulk pack of your muesli rusks, again this bag was priced at over R100 but I purchase this regularly and was willing to pay the price because it's usually met with quality - this time the almonds were old and the rusks were close to tasteless. Now I'm not so sure that I'm willing to throw away approximately R100 per month into a bottomless Woolies pit in exchange for products that are way below average quality.