Woolworths Ruined a Thoughtful Gift – No Delivery, No Communication, No Refund!

I placed Order #O*** on 17 April for a gift to be delivered to my son's teacher in KZN. The payment was deducted, and I received a tax invoice. To my shock, the school confirmed on Tuesday that the gift was never delivered. I received no communication from Woolworths about this failure.

I called the call centre (***) and spoke to Meo, who said I'd be refunded and had to place the order again due to “company policy.” It's now been over a day, and there’s still no refund or update.

This experience was embarrassing, disappointing, and completely unprofessional. Woolworths, you have failed at basic customer service. I expect an urgent refund and a formal apology.