Woolworths rude customer service employees

I called today around 17h30 just wanting to confirm the turn around time on refunds as I went to Woolworths at fourways mall on Tuesday to exchange a item that did not fit the lady at the register was extremely unhelpful and then when I call to enquire the turn around time for refunds I got put through to customer care the lady I spoke to was exceptionally rude I’ve never spoken to someone so rude I don’t know how she could be in customer service if she can not speak to customers correctly I told her it’s a debit account and she responded yah 4 to 5 days and when I said that was a long time to wait for my money she got even more rude would not recommend to anyone disgusting service she shouldn’t be in customer service rather somewhere where she doesn’t speak to customers