Woolworths rude and poorly stocked Liberty Midlands Mall

17 Nov 2024- visited Woolworths Liberty Mall in PMB Poorly stocked shelves for a food store in a mall. I needed milk and couldn’t believe that all they had was full cream 2 litre with a best before date in a few days and lactose free only. Walked through the aisles trying to find someone who works there’s. Got to the last aisle of toiletries and my mum and I waited for the ONE employee on the floor to finish with his customer- a lady in a wheelchair who he was helping open air freshener bottles to smell. Even though she was with family who could have done it for her, we waited understanding that she required his assistance. We waited and searched the store for maybe 8-10 minutes looking for someone else, only for the employee named Bongani Maluleki to decide to leave his customer and come to assist us- BY HIS OWN CHOICE. He asked what we required. So assuming he was done opening bottles, we said what we required. As we walked to the fridges, the guy rudely turns to my elderly mother to tell her “you know it is rude for you to expect me to leave a customer and come serve you” We did not at all expect that of him, we waited patiently and he still continued to say she needed more help than us. I grew annoyed by the absolute disrespect towards my mother who did not force him to come and help. I told him that we waited and were ok with waiting to which he said well this is the milk we have you can take this or the lactose free. Told him this is not what we will waste money on and asked if they will be stocking later. Rudely walking away from us he says he didn’t know. I told him that’s ridiculous for such a big store and he said thank you for your opinion. As a rehab the****** I understand the need to assist the disabled and am all for it, but don’t leave that person on your own accord and tell another elderly person she is being rude. I’ve reported this to Woolworths complaints- with no response except their automated one Woolworths liberty mall- disgusting behaviour from your employees and pathetic service from such a big store. Not responding to a complaint is even more pathetic