Woolworths rewards department, useless and clueless

Most disgusting service from woolworths rewards department. Numerous emails, no response. 3 different agents call, they hate replying on email about the issue cause they can't solve anything. Everytime someone calls, they don't know how to respond, always calling back.... Nothing. I requested a manager on numerous occasions, still nothing. Received an email saying resolved, but it's not. Do we as customers, now just sit back and take this pathetic service. We spend money at woolworths, for the quality of food although it's so ridiculously expensive.

Can I get the attention of a manager or should I post all emails sent to you guys?