Woolworths rewards card and app updates required

I contacted the Woolworths call centre to update my profile on the Woolworths app. I have another rewards card as I misplaced my original one. There is also a cell phone number for my contact that is totally incorrect. I have been waiting since the 27th of April for the corrections to be made. I contacted the Woolworths call centre today and was pushed around from pillar to post. I require the updates immediately as I was not at any stage even informed by Woolworths that the rewards card was linked to the Woolworths app, therefore I have been missing out on benefits from the store. I am a loyal Woolworths customer and spend a fair amount at Woolworths every month.