Woolworths Rewards

<p>I have not received my Rewards since November last year, I was told 2 weeks ago it is because I dont have an e- mail address!! I received the rewards via e-mail up till then and receive my statement via e-mail. I confirmed the e-mail addres and was told the rewards would be sent in 3-4 days. Two weeks have passed and I phoned again today to be told they are on my profile and I need to access on line!!! Am i supposed to know this! Again I requested them on line to be told there is no point as they will have expired by the time I receive them. Frustrating experience.</p>