Woolworths Retail South Africa is proving to be the worst

Woolworths Retail South Africa is proving to be the worst when it comes to customers services ,i bought clothes online like i usual do ,i have 2 numbers i captured on their system my main number and my alternative number ,I have been taking this lightly the hustle i get in order for me to receive my parcel ,every time the delivery guy has to bring my order therez always a problem ,its either they do not have airtime they will send you Please Call Message ,if they have used up all their Please Call and they deliver in a building where they use their airtime ,they return with the parcel and make stories that there were unable to contact you ,even lie that they asked reception to send an email ,yet they all lies ,I feel i have endured this treatment more than enough now or maybe Woolworths Retail South Africa is doing this because of my skin color that am a black man ,i doubt the other race would have been treated this way (Being sent Please Call Messages from unknown numbers when you call back the number its the delivery guy ,i have never asked for a discount or used free vouchers when buying ,I make sure i pay for my orders ,so by me doing so ,i get this pathetic services as Thank you