Woolworths Retail Online

Thursday last week I spoke to a young lady about how my online shopping was giving me problems. She said not to worry she would call me back. But NEVER DID. On Saturday I tried calling again and I spoke to a guy called Kurt. I asked him to please cancel an order that had been duplicated. After a long conversation he assured me that this had been done. BUT .... it was NEVER cancelled. I then called again on Monday, Tuesday and Wednesday of this week and I spoke to ANOTHER person called Noma.... She too assured me that things were in motion to have this duplicate order cancelled. She tried her best and said "not to worry will call Financial Services and then I will get my Supervisor, Shandre, to call you back to sort this out once and for all. Well..... Shandre did not call back. I tried then to call him and he was conveniently busy!!!! So this morning early I called again and asked to speak to him. I was told "he is in but not at his desk!!" So I again left a message for him to call, never happened. My account has still not be credited with the duplicate order.