Woolworths Retail in the dark ages

my wife opened a Woolworths account about 15 years ago and i have always had a secondary card linked to the account as it made sense rather then having 2 accounts. a few months ago i lost my card and in November went into Woolworths Sandton to obtain a replacement card. In todays day and age of technology surely it can be done immediately but unfortunately i had to call through from their desk to their head office, after several clearance checks i was told the card will take 3 weeks and i will have to bring my wife with to collect as she is main acc holder. its end of February i still don't have a card. in an electronic age surely there is a faster way of obtaining a card, you can walk into a bank and get a new card over the counter.