Woolworths retail

Woolworths has ****** me of a financial freedom, today I'm listed at the credit bureau yet I took out an insurance ,funeral policy on both my store card and credit card.the level of stress they have put me under its unbearable 😑. I have been receiving calls from their recovery department and I kept on explaining to them that I am unemployed and have put an insurance claim forward, after having sent numerous emails awaiting for feedback for the long exhausted 5 days time frame I was given Woolworths did not care instead I was listed at the credit bureau for missed payments yet I was not told of the outcome, till today no further communication has been made with me of the outcome on my store card claim,instead I received a text to say I successfully registered for a payment plan on my store card and have no due amount for the current month,but to my surprise I am still going further into areas yet it reflected on the sms I have no due amount I must pay,I kept on sending email to their insurance claim department, customer service and recovery department all I get is an automated system response.i got an email for my credit card claim to say it was declined as I was not a permanent employee. I got the biggest shock of my life as I clearly stated from day one that I am contracted to city of ekurhuleni and my contract gets renewed on a yearly basis, the consultant who sold me the insurance knows about it .I logged a dispute with complaints department and later got an email to say they apologize for the confusion and I was sent a document which proves I am insured since 2019 because I asked for that information of the call to be extracted.besides all my efforts and attempts in maintaining a healthy credit profile Woolworths has failed me as a consumer. I am no longer receiving calls after I spoke to Lilitha from recoveries whom I refused to enter into a payment plan with because from my understanding I was put on a relief system till my insurance claim dispute was resolved. I sent an email too to make them aware that I'm not on any relief system and going further into areas.till this day Woolworths has not responded to me,I'm currently not receiving calls anymore all I get is sms now to say my accounts are In areas I must pay..imagine the pain they are causing me emotionally. I'm I really that naive to would have taken an insurance and funeral policy knowing I am a contract worker and if that was the case why did the consultant made sure I am permanent or what, however I did mention I'm contract worker,Woolworths has been taking money from me from 2019 to June 2022 towards the insurance and funeral plan..today I am listed at the credit bureau and they do not care at all...please read and be aware of Woolworths behavior towards consumers.