WOOLWORTHS REFUSING TO REFUND FOR OUT OF STOCK PRODUCT

In November 2024, I ordered online at Woolworths. After a few days they informed me that the item that I bought was out of stock. They say they have refunded my money back into my account but I did not receive it. I sent my bank statement to them, and I was informed that it is not their issue, the issue is with my bank. My bank insists that Woolworths has not refunded me. So disappointing and unexpected coming from Woolworths. Their customer service is also very terrible. App deleted.