Woolworths refusing to provide statements

I was an account holder with Woolworths.I was paying my account the whole of 2025 through the app then in January when I was trying to pay the app did not give options to make payment i thought it because they change the app I went to enquire at a store at the glen. The store could not identify the challenge they ended up making a call to the call center where I was notified that my account was sold to MBD so I should make payment to MBD. I reach out to MBD via email they did not respond sent emails to Woolworths finance they gave me the email i should use to make payments to MBD now the challenge is that the balance that MBD wants is not the same as the one I have I am requesting statements from Woolworths for 2025 they are refusing to give me forcing me to pay whatever that MBD while they said all the payments I have been making were sent to MBD