Woolworths refusing to deliver

I ordered shoes on Woolworths online on the 28th of July set to be delivered on the 4th of august ,its the 8th of August and i haven't heard anything about my delivery

i called Woolworths on the day i placed my order to update my contact details and i was advised it was done called them again on the delivery day to confirm if my contact details were updated and it turns out they were not ,the consultant updated my number and reassured me that my package would be delivered the following day but nothing ] i called in again and spoke to Grace who advised that they shoudl give me a call back in an hours time but did not and she knew she would be knocking off in 30 min i had to call back again and requested to speak to a manager and she still not called me back I'm absolutely disgusted with the service I'm getting from Woolworths this is the last place i would have expected this from im utterly disappointed and in disbelief this is the worst experience i've had with online shopping DISGUSTING