Woolworths refuses to re-deliver items that was damaged with Door Dash service

I had a bad experience with Woolworths(Agatha Street, Arbor Park, Tzaneen) Door Dash when 2 items were damaged. Firstly, my order was so delayed and I had to contact the call centre twice. Secondly, my contact details were never updated as requested the first time I used the service. Thirdly, I was promised redelivery of one item by 5pm the same day, but nothing arrived. When I reported non delivery, a refund was initiated without me requesting it. The item was desperately needed, so I was willing to take it the next day, but then a new communication was given that only a refund would be given as Woolies Door Dash does not provide re-delivery for items less than R150.

How does that make any sense if a full delivery fee is charged, and a full tip was given by me? Now I have to re-order to a value above Woolworths' stipulated amount with a NEW delivery charge! If you are charging delivery and the customer paid in full, then you should reimburse part of that delivery fee and the tip as well as a full service was not rendered through no fault of the customer. A policy that disadvantages the customer in this was is not welcome and I would rather stop using Door Dash again until there is a better policy that looks after the customer's needs in the case of damages incurred through the delivery service.