Woolworths refuses to generate an invoice

Woolworths didn't give me a tax invoice after an online purchase. I have tried to return this item but the Pavillion store was not helpful. In fact the manager of that store was rude and dismissive.

I called in your call center three times and was told the invoice was not generated due to a system crash on woolworths side, all three times I was promised the invoice would be sent within 48 hours and this didn't happen.

I spoke to Justine and Raphael. Raphael actually promised to send an email confirming that there was a system crash so I could return the item. This didn't happen. Justine had told me she would contact me as soon as she liases with the IT department. This didn't happen.

Woolworths is not a quality brand any more and I will not be shopping here any longer.