Woolworths refund policy is bull****

I ordered and paid for school clothing online on the 13th of April, the order was never delivered. I asked for a refund on the 25th of April. I was told to wait 3 to 5 working days. On the 27th i was informed that my refund was put thru. I am still waiting. No one at woolworths replies to my emails. I need the money to buy winter clothing for my son, he is going to school in the freezing cold with shorts.