Woolworths Refund Delay Complaint

On the 19th of November, I made an online purchase. My order was not delivered because I was reportedly unreachable. I then contacted Customer Service and was promised a refund within 3 to 5 days, with no explanation that these were business days.

On the 5th day, I called again because no refund had been processed. Only then was I informed that the timeframe referred to 3–5 business days, and the consultant said she would escalate the matter.

On the 28th of November, I contacted Customer Care once more, as I still had not received the refund. The consultant assured me that the refund would reflect in my account before the end of business, but again, nothing has happened.

I am struggling to understand why a large and reputable company like Woolworths is unable to process a refund for such a small amount. It is honestly concerning.