Woolworths refund

I made an online purchase with Woolies on the 13th of January. Firstly, on the day of delivery I get a call from the courier asking for my address and I provide that to them. They acknowledge and say delivery will be done. All to find out the delivery was never done, and no one even bothered to call or email me to let me know until I called them to follow up 3 days later. When I called, I am told that because they could not get ahold of me, and my order has been returned to the warehouse. They ask me to either re-order or I can request a refund. Now it's already the 25th of January and I just ask them to do the refund, I will purchase in store. I am told the refund will reflect within 3 working days. On the 31st of January I call Woolies again and am told that they refunded the incorrect amount, and I will be called to be advised either on Thursday or Friday (2nd or 3rd), but no one called me until I called them myself today. The past couple of interactions with Woolies has not been up to standard and they used to be such a reputable store but the service I have been receiving from them lately is appalling really. Now I am told to wait another 14 days for my refund which means a whole month just to get my money back! The customer service reps are not even helpful and no empathy whatsoever is shown. I get that they are just the representatives but when you have a frustrated customer on the line, you are the face of the business and should act as such.