Woolworths Recoveries *****s and doesn't refund your overpayment

If I could rate Wfs recoveries 0 I would, been emailing back and forth with Mandy David's whom I thought could effectively do her job but obviously she cannot even read through an email trail open attachments and changes the story after everything she asked for was provided. Woolworths why are you *****ing my overpayment and train your staff to apply logic to the situations at hand not work out of corporate ways to mess customers over 101 handbook