Woolworths R99 chickens not worth it anymore

Woolworths customer care playing the fool with a customer complaint. I bought Woolworths rotisserie chickens at two different times and stores. The first time I just let it go but after the second time I decided to bring it under there attention that lately the chicks are very small especially at the price R99. They were dry and still very red on the inside. The response was that they needed batch numbers, expiry numbers etc etc. Who keeps a rotisserie bag... and the pricing label does not include all the detail. So I feel like someone is trying to make fun out of me. Definitely not how I would treat a consumer complaint.