Woolworths R622 Hake Fillet and R696 Steak

After placing an online order for a click and collect (order ***) I noticed I was excessively overcharged for a hake fillet (R622) and a steak (R696). I called woolworths on the 13th of July to request a refund of R1318. I was told my refund will be processed and my account will be reimbursed. It is now 8 days later. I have called woolworths over 5 times. Every person tell me that my refund will get processed and there is a delay.... Today I finally spoke to a consultant my the name of mthombi who greatly assisted my and managed to get my refund. However the refund came in the form of 6 vouchers. The cherry on the top is that none of the vouchers are in my NAME ! Its all in the name of a lady: Wilma Shaer. No idea who she is. Woolworths this is pathetic service from You. I am a VIP member, who spends thousands of rands shopping from you every month. I am totally disappointed and upset. I rather purchase from the other standard shops as I know this will never happen from them.