WOOLWORTHS QUICK TO TAKE YOUR MONEY SLOW TO PAY BACK IF THEY ARE IN THE WRONG

I was a credit client with Woolworths. Unfortunately due the covid 19 pandemic I had to make the decision to place myself under debt review as i was only receiving a portion of my salary at he current moment. Woolworths was placed on noticed of the debt review status adn that they should not debit my account in this time, but they just went ahead and did it. The first month I left it because i thought that is was the first monts and things was still to be streamlined. But when i got deducted for a second month a contacted them as well as the company doing the debt review and since then i had to jump through hoops to get my money back as to 30th of november 2020 nothing as happend on there side. Woolworths or any credit facility in South Africa is quick to take there money or to contact you if you are late on a payment, but if you want your money back for a fault on there side, it takes for ever.