WOOLWORTHS: QUICK TO TAKE YOUR MONEY, NOT SO QUICK TO REIMBURSE YOU

I ordered clothing online on the 14th December 2020. It was supposed to be delivered no later than 22nd December. When I had not received it and had not heard from Woolworths, I called in and was held on the phone waiting for over 20 min. I was told my parcel was MISSING. By the 28th, still no word from Woolworths, so I called them and was told it was still MISSING. It had now been 2 weeks since I ordered, and I asked them what were the chances that they would find this parcel? They told me, in their experience NONE. At this point I was angry and asked them, so my order is missing, i have had no communication from Woolworths and my Woolworths credit card has not been credited for the amount of that order. The call centre agent apologized profusely and told me he would credit my card for that purchase, and would send me a COMPENSATION voucher. it took a further 3 irate calls from me, the last one to head office, and finally yesterday, after 6 phone calls, I finally see a credit went through on my credit card. After all my calls, and my time, because of Woolworths ***********s, I receive a R100 gift voucher. Thank you Woolworths for your "generosity", this amount doesn't even cover the 6 calls I made to you on my cell phone, never mind, the time off work spent contacting you. my husband and i spend between R10k and R15k a month at your store. Is this the way to treat a loyal client?? I think not. PULL UP YOUR SOCKS WOOLWORTHS, YOUR SERVICE IS SHOCKING. A few months ago I cancelled an online order (online) and had the exact same experience, i will be taking this to the consumer council and the media.