woolworths query

I Elizabeth Maphatseng Kgarebe, ID number *** stayed at 9344 Manetsi street Dobsonville Ext 3 Soweto have an account with Woolworths *** 3***. I last used used my account 2022 when I bought a swimming costume for my grand daughter, I paid up the account and every month would pay R100 just for saving to that account. Early this I received SMS's saying I am owing and have to pay. I ignored telling myself that am not owing, Around March I decided to go to Woolworths Westgate Roodepoort and asked to check what's wrong with my account i was shocked to hear that I am owing R10 120,72, I asked them to investigate where the transactions happened they all came from Cavendish mall Cape Town and Blue Route mall also at Cape town at the one date of the 14th January 2024.I have close to 3 to 4 years not getting statement from Woolworths, I was asked to to fill Declaration for Disputed transactions and give them , as i never been to cape town no no one at cape town. I was to told to come after 2 weeks, i went back to Westgate for report back i was told that my dispute is late they cannot help me i must just pay the account. I KEPT ON RECEIVING CALLS that i must pay and telling them i never done those transactions and was asked again to go to police station to make affidavit and make make photo copies of my ID A=and my store card and send back to cape town but still receive same answer that i queried late. May you kindly assist as i will not be able to pay the clothes i didn't buy, the interesting part is that the card is still with me . There is no place that show you that when you have a query you must report it within 60 days. Kindly assist. Regards.