"Woolworths quality guarantee" a total ****

When woolworths advertises its quality guarantee trust me that is not the case. I purchased a half boot at the store in orderly str cape town which was at the end of range. The first day I wore it it rained and some days later i saw drops on the boot now my assumption was that because it's a black in colour boot i thought it needed to be polished which I did and there was still no difference in the boot. Of course I still wore, that was the mistake because soon after i did that I notice a new error in the boot a tear on the lip of the boot. Obviously now I took it to the store instead of getting friendly assistance i was interrogated by the service centre lady (Belinda) asking when I bought where I found it o the store ( u would have sworn the lady has share in woolworths) the way she interrogates clients. Eventually the boot was taken for audit and was told to wait for r weeks for respond, the 4 weeks ended I called the store and no one could give me feedback weeks ended and I still did not get a response from the store (service right?). This friday i went to the store gave them the flimsy receipt that I was told to keep the lady went to search and still 20minutes ended without anyone telling me what is going on eventually she came back with the boot telling me that the response was they could not find anything wrong with the boot..so meaning I'm the one that is lying about the quality of their product, that is what I thought and let's not forget le lady did not even bother to apologise for keeping for so long.