WOOLWORTHS PROMENADE BAD SERVICE EVER FROM CUSTOMER SERVICE

Dissapointed Yesterday i was at woolworths promenade mall to purchase some Items with my temp card because I was waiting for my card for the past 6 weeks it was never delivered...when I got there I was informed that my temp card has expired of which I understood....I then went to customer service for assistance atlst to activate my Virtual card ...the lady said no I must wait the card takes up to 6 weeks to be delivered I then asked her that but I was told that the card takes 3 weeks to be delivered.....I was so confused she was not willing to help her word was final that I must go and wait for the card to be delivered...the cashier that was assisting me asked me to speak with the manager for help ...I did that lady manager who was wearing denim dress said to me there's nothing she can do about it if customer service can't help or I must call I don't know who maybe I will get help .....I looked like a fool in the store going up and down I even called the customer service centre finance department they told me Since I have an app those people were suppose to help me to activate my virtual card so that I can buy not to chase me away and ask to wait for more time for my card ...I can identify the 3 people I spoke with from promenade store yesterday....I had to drive back home a long distance with nothing I never experienced this kind of service more especially with woolworths before because I've been their customer for years ....bad service ever