Woolworths processing new applications like the government processes everything - slowly

Tried applying for a STORE CARD and waited for almost a month to get everything sorted only to hear that my application has expired. I phone numerous times over this period to find out what was wrong, my employment and income had been verified, it was just my ID. I had the issue escalated so many times I lost count. I called last week on Wednesday and I was told to wait til Monday (today, 7 October 2024) only to find out that my application has "expired". Don't do this to people. It didn't make sense that my application took so long to process in the first place. Either properly decline me or tell me straight over the phone you don't want me as a client but not this man. wow. I am really disappointed.