Woolworths problems

What a rollercoaster ride I have had with Woolworths. I lost my card and reported it to the store at Carnival Mall. I app**** for a replacement card and was told it would be in store at Carnival Mall. Got a sms telling me I can collect my card only to find out that the card is actually at Eastrand Mall. Enquired about the card and they said it was send back to head office. Asked again that the card be send to carnival mall and spoke to a consultant at head office who confirmed that the card would send to carnival mall and not to Eastrand Mall as the card does not need to be fica again. I received the sms that the card is in store and can be collected. Went to carnival mall and guess what. No card. I drove all the way to Eastrand Mall only to find out that the keys for the safe is unavailable at the time due to security loading money. 1 hour later we were only served and could I collect my card. The level of service and professionalism leaves a lot to be desired from Woolworths side. Misinformation was handed out by Woolworths staff both in store and over the phone to credit department.