Woolworths poor service

I had made a cash purchase at Woolworths on some clothing items, I went back some days later to return them, the cashier mistakenly put my refund into my store card that has been closed for over two years now, I use the store card for rewards. This happened on the 06 June 2023. I’ve been to the store many time to resolve this matter, the store manager had tried her best to assist me, yet still no refund. The call centre agents always say with 48-72 hours I will get a refund. Although nothing has happened.

Extremely poor service from Woolworths