Woolworths poor online shopping experience

Woolworths, dealing with the department that processes issues relating to online orders has been such an horrific experience.

I made an online food order on the 25 May and was deducted R1670 from my account for this order which was the amount of the order. However, I see that I was deducted another R1630 from my account on the 29 May which is the amount I was invoiced for. I escalate the issue to standard bank and they requested that I follow up with Woolworths. After numerous calls I was out through to Taufeequah Harris to assist, she requested I send her proof to which I had done and since then she has not acknowledge receipt of my email or returned my calls after calling again and asking to speak to her. I am utterly disappointed and frustrated as I have been a loyal customer of yours. Why is it that I have to fight to receive these funds owed to me?