Woolworths poor online service

I placed an order on the 22 November 2021 for my daughter's Christmas shopping . On the 23rd of November i got an email that the courier driver could not get hold of me , only realised that one of the contact numbers given was incorrect with one digit. I contacted the contact centre on the 24th and sorted out the matter. This morning i followed up and was told that my parcel has been returned to the warehouse as they could not reach me. I told the consultant no one called me and i had no missed calls on my phones. What i dont understand is that i was told that i will be refunded which will take 7 to 14 days. I will never use woolworths online service.