Woolworths Poor Online Service

Placed an order on 26/01/25. Received an email today stating that order is cancelled due to No Stock. I used Payflex as a payment option and now I am having a problem getting a refund. Woolworths says contact Payflex Payflex says contact Woolworths. As for customer care they are Clueless regarding refunds and say they are not sure. When calling Payflex the only message you get is " Sorry we can not take your call due to high call volumes. Pathetic service Niraj Durgean ***