Woolworths poor customer service

I am very disappointed and angry at this moment. I did my online shopping at Woolworths on Friday. I bought a few things for my son. The order arrived this morning. The Sandals that I received from my order are dirty and damaged. The jeans still have a concept tag "security tag " attached to them. So when I call customer service I am told that I have to drive to the nearest Woolworths store to be assisted with my order. The reason I shop online is that it's convenient and saves a lot of time which I don't have. Now I have to drive all the way to fix their mess. Wow!!