WOOLWORTHS PILLAR-TO-POST-SERVICE! FEELING BRUISED

In accordance with the WFS settlement letter I received, my account was paid off a while ago. However, WFS says it is not, so I cannot close it. Furthermore, I find it frustrating to communicate with Woolworths via email (*** or ***) or over the phone. I receive an email stating that my matter will be logged and that I should wait 48 hours for a response. Telephonically it can be logged as a qury and thats all that can be done. The service ends there! It has been a long wait for me and still no outcome. I would appreciate if Woolworths could contact me so that we can resolve this issue amicably.