Woolworths Pay my bag

I was at Woolworths Zevenwacht Store on the 15 August 2022 it was before they closed the shop at 19h00. I have bought my groceries and when I was about to pay and giving the lady cashier the WLab Thin Bleach that is 1.5L then it spilled on my bag as the Thin Bleach was not properly closed. The Thin bleach damaged my bag and the cashier called the 1st Manager to see the damage and she called Mr Saamir the Manager that was in charge The Manager was sorry and offered to give me chocolates and bunch of flowers and get the Bleach for free I have told him that this bag is so much expensive and it costs R4500 as it a Fossil Bag. He told me that there is nothing he can really do but to give me a chocolate as Woolworths is not responsible on paying the damaged bag and I have told him that their product which is the Thick Bleach wouldn't have spilled on my bag if the product was properly sealed and not leaking. I wanted him to call the complains department immediately and he told me that he does not know Woolworths emails complain department including their number to call and The Manager told me that the Head office will still ask him to apologize and give me flowers and chocolate I want Woolworth to pay for the damage caused by their product as I was about to pay it. The product was not properly sealed and they gave me another Thin Bleach replacing the one I took from the shelf and there is no way that I was suppose to check if it's properly sealed before putting the Thin Bleach in the trolley. My bag is black in colour but now it has brown lines I have sent the email when I got home and and I got the reply promising to call me and they haven't called even now