Woolworths Pavillion Very disappointing Service

Poor Poor Service from Staff at Woolworths Pavillion.

I purchased shirts for my husband online.

Upon delivery on the 20th of February, the shirts were too big and required to be exchanged.

My husband then went to the Woolworths store in Pavillion, where he was told the shirts cannot be exchanged as they were not in "the plastic packet" they arrived in.

The shirts were not even unbuttoned as my husband noticed they were too big by just looking at them.

The store did not try and assist or offer any further help. Very poor service.

Also there is no details regarding the packaging of the shirts in any return policy, dispatch note or tax invoice. The shirts were in completely great condition as they were not even touched, so Yes they were completely sellable.

As a valued Woolworths customer this is truly unacceptable and disappointing.

I then even called the Store to confirm the returns procedure, where I was told again just bring the items mam with the dispatch note and tax invoice.

Pavillion Woolworths ? I would love your response please.

Regards