Woolworths Pavilion - poor telephone etiquette

Woolworths Pavilion - the frontline telephonic service is pathetic - just called there at 09h33 on 03 June 2021 - the person who answered was not professional at all - she just said the company name and whos speaking (sounded like she said Hlengiwe) - did not even say the catch phrase "how can we make a difference" when I asked to be put through to stores - she just asked "which stores"? Not polite at all - no "mam" or "sir" that is so unprofessional!!!