Woolworths pathetic service

Woolworths online is a bunch of ******** not only do they take your money but make empty promises. I bought my wife a pair of boots for her birthday coming up with the idea it's from woolworths and service would be fine but little did I know woolworths has changed their ambitions they advised the boots it was paid on the online platform on the 26th of July 2021 delivery date was the 2nd August 2021. We waited the entire 7days with no one to deliver but only to find out on the 3rd of August when we followed up what went wrong woolworths said there was no stock. Pathetic service and at no point was it mentioned that there's no stock but there money was taken. So that fine my wifes birthday is ruined all thanks to woolworths. So I complaint via phone I stated my case on the 3rd August 2021 and again on August 4th... No response back. I send a email to complaint on August 5th 2021 and waited for a response. Up until now it's only been me complaining to woolworths with no decency to tell me what went wrong. I made piece with Woolworths I spend thousands of Rands over the past year but to treat a loyal customer so bad is probably there new way forward up until today I haven't received feedback and my money is gone taken and swollowed by woolworths. It's been 25 days and I completely give up my advice is to everyone stay away from woolworths their brand is ************* they take your money. I wish I had never deal with Woolworths this was the worst service I ever come across ever.