Woolworths Pathetic Service

I recently made a purchase for my ill boss. I was utterly embarrassed when woolworths forgot my delivery and only delivered an item worth R20. Furthermore i paid for a delivery time. I expected my delivery to proritised the next morning but only when i called in they said the delivery is on the way and it was delivered at the end of the day . I was promised a call from the manager whom till date didn't bother to explain what happened. Today i decided to try their service once more as they are supposed to be the best in quality and service. I delivered a parcel to my boss yet again and they did not include my delivery message. They didnt even know who is was from. Woolworths does not care about their mistakes or customers. Im disgusted with the service and will no longer be using them in the future