Woolworths: Pathetic management

I am so utterly disgusted in the hostility I was met with in the Woolworths Canal Walk branch last night by management.

I own a constantly booked out Airbnb and schedules are extremely tight - especially given the time of year. The Nespresso machine in the Airbnb broke and I urgently needed a new one. After searching the internet, I found the Woolworths promotion on the app and thought that I needed it urgently, I checked store availability and the app said that Canal Walk branch is most likely to have stock. Be that as it may, I ventured to Canal Walk and wanted to get the machine. Prices in store was different to that of the app. I asked for a manager to be called because no where on the app is it stated that the promotion was on the APP ONLY so, naturally, I queried this but the way this was handled was pathetic!! Manager Rushana comes - rolling eyes and all - I explain to her very decently what my situation is and her constant answers were , without even letting me finish “but I can’t override a price in store for an app price”. She then walks away, on the phone and there I stand, without any answers - she doesn’t inform me what her next step is - NOTHING!!!! Next thing, she comes back with 2 other individuals who I’m assuming is in management too - and they now stand there, looking at me as if I’m some crazy person! What pathetic management!!! How do you treat customers that way with absolutely no interest in assisting paying customers - when I asked her how I should go about this , she told me to order online and that it would take 2 days to deliver very sarcastically. I went online, bought the machine only for expected delivery date to be 30 December and because the machine is needed, I had to pay R75 for express delivery.

PATHETIC!!!!!