woolworths pathetic customer service & bad quality products

On 22 March 2018, I purchased organic bananas & free range rotisserie chicken from woolworths tokai. On 27 March 2018, I informed woolworths customer service via email about the rotten portions on the organic bananas & the grey colour on the leg/thigh portions & bad taste of the free range rotisserie chicken. I received a reply on 28 March 2018, stating that I would receive a sms for a refund of R20 on the organic bananas & R80 for the free range chicken in 48 hours. On 5 April 2018, I received a sms for the refund value of R20. I emailed customer service requesting the sms for the R80 refund which, to date, I have not received! On 9 April 2018, I went to woolworths tokai. Their customer service dept referred me to a till supervisor Marshall, who requested my details. I insisted on speaking to the branch manager to resolve the matter as I was not prepared to return to the store to resolve this matter. They contacted head office & asked me to wait 10 to 15 minutes. It was 13:50 & I told Marshall I have a meeting in wynberg at 14:05 & left the store. He wrote down my contact details & as of yet, I have not received any communication from woolworths!