Woolworths' pathetic Customer Service

I bought my wife a Gift Card at Woolworths Boardwalk Richards Bay, to the value of R1000, for Christmas. I even added proof of the gift card, the slip, to the little envelope accompanying the card. Upon arrival at the Boardwalk store and wanting to use the card, she was told that there was a system error and the amount was not loaded to the card. They couldn't rectify their own error due to the "Gift Card Staff" operating from home. She now has to wait a few days and return to the store - in the middle of the Covid surge, while their staff sit at home, to swap the card and resume her shopping. She thus wasted her time doing the shopping in the first place. Which store in SA cannot issue a gift card in the actual store??! Woolworths you are beyond pathetic to even expect this of anyone, let alone throw arms in the air and not offer an alternative!!!!!!!