Woolworths - Pathetic backward systems and unequipped consultants

Been trying to get my query resolved with Woolworths for the past month and this just because I had changed my surname. Called twice yesterday, got cut off mid-query (while on hold) the 1st time, called back and told the 2nd consultant I spoke to (Wendy) what had happened on the 1st call, retold my query to her and instead of putting me on hold while trying to resolve my query, she offered to call me back with the outcome... Airtime and time wasted and still my query has not been resolved. I am utterly disgusted at Woolworths' backward systems and consultants inability to help solve a SIMPLE problem caused by Woolworths themselves.